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Is there anything i need to do on the paypal side to get paypal live to work. I have the plugin set to live and have my paypal email address in the field however when someone checks out it never passes to paypal. I get the message Error “Some required information is missing or incomplete. Please correct your entries and try again.”
Do I need to configure an IPN for paypal live?
Configuring the IPN is a good idea, but not necessary; point the url to your home page or the cart page. Also make sure that you are adding “Pal Account E-mail” under settings > payment.
Just a note, to process payments via PayPal your cart cant be $0
@Hax,
I tried to configure IPN and tried without IPN and still no info in the SALES section of the plugin. Is this something I am doing wrong? Palpal transactions are working and order info comes from Paypal receipt but would really like to utilize the sales portion of my plugin. Also a confirmation email is being sent to me but not my customers when they make a purchase and they do enter their email. Only thing they receive is a Paypal receipt.
Hi,
I’m experiencing the same issue. I just updated to 3.1.4.
Link to the site is http://jennifermchughphotography.com. Please click on client login at the following link and use username: test, password: test.
http://jennifermchughphotography.com/?page_id=139
This is a client’s site and she can’t accept payments right now, so please get back to me ASAP.
Thanks,
-DaveWhen you update the plugin, make sure that all the files are deleted and updated. The subtotal are not being calculated and the values need to be passed to PayPal.
Also it could be because their is no color option try just having the “full color ” option see if that make a difference.
We are having the same issue as the original poster. We updated to 3.1.4 today. Followed all your suggestions above and sub-totals are correctly showing up in the cart. Screenshot (styles disabled): http://cl.ly/image/1Y3b2j1j0x06
However, clicking “Checkout using… PayPal” takes the user to PayPal with the same error message, “Some required information is missing or incomplete. Please correct your entries and try again.” This happened both in live and sandbox modes.
Please advise,
I deactivated and activated the file when I updated it. Was there some other step I needed to take? What files should be deleted?
I checked the the color option–that’s not the issue. I’ve tested price lists both with and without color options.
Also, it’s not an issue with values being passed to Paypal. Even when there are no subtotals, shipping is still being calculated, so that should be passed to Paypal. Plus, I’ve tested it with the price lists that still work and calculate subtotals, and I still get the same message.
@Dave what is the link to your site? is all the cart data correct?
It looks like this is an issue with PayPal and tax calculation, I tried using the three methods that they have to calculate taxes with no luck. Remove the tax calculation and everything works fine.
Confirmed, removing the sales tax percentage works; cart & prices are correctly sent to PayPal now.
Our client will need to charge sales tax, however… so I trust this can be fixed in a future release. As for now this is a satisfactory workaround.
Thanks!
Another workaround: sales tax can also be set up on PayPal’s end.
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