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  • #52732
    franklin82
    Participant

    On the main sales page the grand total is not showing the correct value its defaulting the total as £0.00.

    If you then go into the order details the correct value is shown but the thumbnails of the images are showing as broken images.

    If I try to view the image I get a 403 error.

    Sorry for all the topics!

    #52787
    Xpark Media
    Keymaster

    @franklin82,
    we ran a few quick test and everything looks fine on the plugin, if you will like to look at you site please provide a link.

    for the 403 error, please check your file/directory permissions

    #52828
    franklin82
    Participant

    Have you got an email address I can send details too?

    With the 403 error I changed permissions but then when uploading a new gallery I had the same problem again.

    #52832
    franklin82
    Participant

    Just a quick extra note it only appears to be a problem with the “_resized” folder.

    #52892
    Xpark Media
    Keymaster

    @franklin82,

    the plugin tries to set the folder permission to “0755”, but php must not have enough permissions you can set the permission on the server level.

    Talk to your host for assistance. some host have this restriction for security purposes

    #52958
    franklin82
    Participant

    Hi @xparkmedadmin

    I’ve spoken to my hosts and they are saying there is something wrong with the script that. The permissions on the ‘_resized’ folder are being set to ‘0744’ and the images have permissions of ‘0644’.

    I also keep getting the order value of £0 on the sales page as you can see here:

    http://tinypic.com/r/2i6m90j/5

    and on the order page you can see the missing images described above along with the correct total showing.

    http://tinypic.com/view.php?pic=353172c&s=5

    Thanks,
    Michael

    #52985
    Xpark Media
    Keymaster

    If you search the entire code  you will not find “0744” the code tries to set the permissions to “0755” but only if the php script is allowed. All that I can think is that the fault permission on the server are “0744” and “0644

    The first links give me a 404, missing images on the sales page will result if you deleted the images from the original gallery.

    #53024
    franklin82
    Participant

    Hi, yeah I did try that, not because I doubted what you were saying but to find the reference so I could tell my hosts what was being used to change the permissions. They think it’s script related so won’t assist – I don’t think they actually know what the problem is so they’ll just say its a scripting problem :-\

    I can change the permissions on the folder after they’ve been uploaded so it’s not a big problem.

    The link for the first image should be http://tinypic.com/view.php?pic=2i6m90j&s=5

    The missing images on the sales page is related to _resized folder after I’ve changed the permissions they display.

    #53041
    Xpark Media
    Keymaster

    @franklin82,

    You can try using the post_save hook to try to change the permissions once the gallery is saved. This will only work if the images are being saved of course.

    We will look at our end too to see if we can do something about it

    #53484
    Xpark Media
    Keymaster

    @franklin82,

    We made changes in Image Store 3.3.0 RC1, please test it and let us know if it helps.

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