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please HELP!
last night I have got photos purchased from my website, I get notification of payment from PayPal, but I never got notification from Image Store, and it does not appear in Image store from dashboard. today got another sale, but I knew which file it is, so sorted. the order from last night I can’t see and don’t know what photos are sold, but I need to print them ASAP!
please help!
all updated, both IS and WordPress.none of images were deleted from page, so this is not the reason!
what other plugin are you using and what theme? we will look at the issue.
theme:
Brunelleschiplugins:
No Right Click Images Plugin
SM Gallery
Social Media Widget
WP-Copyright-Protection@nadia,
We couldn’t find any issues with the notification process. Check a few things
- server logs
- check for a file “ipn_log.txt” inside the image store folder. this is indication of incomplete transactions.
- check your PayPal account be sure you don’t have a IPN path added to your account this will overwrite the path set by the plugin.
to be honest I don’t know how to check that above. sometimes sales do appear and most of the time they don’t. and I do not change anything for it.
now trying to upload photos with specific names as all sales appear in paypal, but not in dashboard.If you can at least provide some information in your php erro log it will help. Usually this information is provided to you via a system panel or you can contact your hosting company.
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