Reply To: Transaction Problems

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#55147
chiller149
Participant

Hi guys,

Thanks for the quick feedback. We have now rest the plugin from the setting panel and ran through payment from end to end. The following screenshots is what is now happening. We are getting the payment through paypal. we are receiving and order number (as a customer which was not happening previously) and we are getting an email saying “thanks for your order”

Thank you page with transaction number: http://www.jamesmallorie.com/wp-content/uploads/2013/10/Screen-Shot-2013-10-14-at-10.13.14.png

Backend email set-up with replacement tags: http://www.jamesmallorie.com/wp-content/uploads/2013/10/Screen-Shot-2013-10-14-at-10.16.30.png

Email: http://www.jamesmallorie.com/wp-content/uploads/2013/10/Screen-Shot-2013-10-14-at-10.29.15.png

The problem is however (as you can see from the screen grabs) that we still do not have access to download the image once we have paid for it. A download link in the email confirmation would be good, but ideally one on the “thank you” page is what we are really looking for. The process of (select image > Cart > Payment gateway > return > thankyou/download.link)

Is that supposed to happen automatically? Should it come from the %instructions% tag ( i think that is what is not being brought through as its in the set-up but nothing is on the thankyou page? Thanks again for your help so far and we are looking forward to using this plugin as it was intended 🙂

Thanks
James