Bring Your Business to Life › Support › Image Store › Sales do not appear in Dashboard! help!
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- August 2, 2013 at 7:59 am #54090nadinaParticipant
please HELP!
last night I have got photos purchased from my website, I get notification of payment from PayPal, but I never got notification from Image Store, and it does not appear in Image store from dashboard. today got another sale, but I knew which file it is, so sorted. the order from last night I can’t see and don’t know what photos are sold, but I need to print them ASAP!
please help!
all updated, both IS and WordPress.none of images were deleted from page, so this is not the reason!
August 3, 2013 at 3:12 am #54098Xpark MediaKeymasterwhat other plugin are you using and what theme? we will look at the issue.
August 3, 2013 at 7:53 am #54103nadinaParticipanttheme:
Brunelleschiplugins:
No Right Click Images Plugin
SM Gallery
Social Media Widget
WP-Copyright-ProtectionAugust 9, 2013 at 11:52 am #54449Xpark MediaKeymaster@nadia,
We couldn’t find any issues with the notification process. Check a few things
- server logs
- check for a file “ipn_log.txt” inside the image store folder. this is indication of incomplete transactions.
- check your PayPal account be sure you don’t have a IPN path added to your account this will overwrite the path set by the plugin.
August 21, 2013 at 3:08 am #54734nadinaParticipantto be honest I don’t know how to check that above. sometimes sales do appear and most of the time they don’t. and I do not change anything for it.
now trying to upload photos with specific names as all sales appear in paypal, but not in dashboard.October 12, 2013 at 11:43 pm #55143Xpark MediaKeymasterIf you can at least provide some information in your php erro log it will help. Usually this information is provided to you via a system panel or you can contact your hosting company.
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