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Hey guys,
I have a weird problem with Image Store 3.3.3 (fresh install). When making payments using the Paypal Sandbox, everthing works fine. However, once I switch over to using a real Paypal accout, I run into problems.
On the paypal website everthing looks fine and my payment goes through to my merchant account. Afterwards, the redirect to my homepage works and Image Store shows me the correct order number and some information about the buyer (me). However, when I want to have a look at the order in the backend, the order number and any other field shows as a single letter (
). I’m not sure how to handle this. Does anybody have an idea what’s going on?Another screenshot from the sales list:
Looking forward to any help you can give me. Thanks a lot.
Cheers, member68
Looks like I made a mistake in my bug report. When using a live Paypal account, after seeing the Paypal confirmation, I’m returned to the WordPress login dialog instead of the regular WP image store confirmation page. Also, I did some more testing and the last order didn’t shop up in the backend at all. Paymet still went through.
Tried it again after disabling rhe “showing the user login after the receipt” function. Now the receipt is shown correctly, however, the backend still shows weird values for the order (as seen above).
We ran a few test and we couldn’t duplicate the issue? what currency are using? This may be a new change on paypal. We will look at it if you see any php error on your site it will be helpful too.
I’m using Euros as my currency. Unfortunately, I don’t get any PHP errors. Logging is enabled though.
Just wondering, do I have to setup an IPN url somewhere? I didn’t with the sandbox and it worked just fine. Is there a different procedure with a live Paypal account?
No, there is no IPN url that you have to add, in fact we recommend that you don’t add any, but if you want to set a IPN url it must be the home page url.
One other think to check is for a failed IPN file called ipn_log.txt inside the image-store plugin directory.
Be sure you are using the right information (email) for your production environment, it will be different from your development environment.
Also do you know how to get to your server access log? if you do, check for POST request from “PayPal IPN” to confirm that the request is reaching your server and nothing is blocking the request.
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