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Xpark Media

No Download Links and Order Receipt Mail to Customer

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Bring Your Business to Life › Support › Image Store › No Download Links and Order Receipt Mail to Customer

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Viewing 8 posts - 16 through 23 (of 23 total)
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  • May 22, 2012 at 9:07 am #47230
    omarf
    Participant

    Hax, the customer enters his email address in the checkout form, so the data is captured. Can the system send an email to that address?

    May 23, 2012 at 1:42 pm #47291
    Jurij
    Participant

    Hi,

    Hax you wrote: “I guess the customer can still receive an email with a list of purchased items but they will not receive download links”

    Guess?

    Can I kindly ask you to describe what the system will do in “Email notification only” mode?
    Will customer receive a download links when admin set a proper (which one?) status for a Payment?

    May 24, 2012 at 2:47 am #47296
    Gudi
    Participant

    Looks like I’m in the same boat.

    I hope to be able to use the “Email notification only” mode, so the customer will recieve download link upon order completion. The admin recieves the e-mail, but no matter what status i change the order to, the customer doesn’t recieve any e-mail.

    I can provide link and login, if you would like to look for errors Hax.

    May 24, 2012 at 1:19 pm #47319
    Xpark Media
    Keymaster

    This something I am changing on the next release. Currently if you are using email notification only the customer doesn’t receive and email no. Once the change is made the user will only receive a list of items selected no download links

    May 28, 2012 at 2:43 am #47396
    Jurij
    Participant

    I can conform that, with new version 3.0.8., user receives order confirmation e-mail, but no download links in reference to change with order status.

    Will download link be enabled for this option?
    (i am using this option when customer pay via proforma invoice or personal at studio when user is a local customer)

    June 17, 2012 at 12:19 am #47964
    Xpark Media
    Keymaster

    for the user to get download links you must be using Paypal or Google checkout and the payment must be verified. Other wise you only get a notification and images need to be send manually

    June 19, 2012 at 9:17 pm #48047
    Jurij
    Participant

    Thank you for clarifying that.
    But, please understand that customers can pay through another gateway.
    I think it is a must that plugin support manual payment verification as well.
    (for i.e. “Email notification only” mode)

    Do not we agree?

    June 22, 2012 at 12:45 am #48105
    Xpark Media
    Keymaster

    @Jurij,

    I agree, and it has been requested. and I have in my todo list, but this is a mayor change to the cart and I just had not had time to work on it and I want to fully test it to be sure that nothing is going to break.

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