Try to help her last night it will do a Zip folder and scan folder but when you upload a photo, it will show that the photo is uploaded 100% but won’t process it and create a folder.

check your email in a sec.

ftp

ok someting wrong I dont see the setting tab under Galleries

now go to posts menu and add new post click on Upload/insert just above bold button and upload an image and image hopefully uploads click on insert into post and save all changes

after that go into the WP settings / media and set your Thumbnail size to 250w 160h checkmark Crop and set your medium size 300w x 300h
large size 1024w 1024w for testing

ok make sure all folders are 755
and all .php and files 644

Ok go into your favorite FTP software or Cpanel (if you got a file manager) and check and see if you got a folder under wp-content __imsgalleries and is there any images in there?