InfoReviews

Sales Not listed after payment made

Home › Support › Image Store › Sales Not listed after payment made

Tagged: ,

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 20, 2012 at 6:45 am #49247
    hamish
    Participant

    Hi

    I for some reason can add to cart, go to checkout, pay with paypal but then the confirmation email has no reference ID or total amount and the sale isn’t listed under the sales heading.

    I have tried turning on the paypal IPN but this doesn’t seem to make any difference. I have however been able to successfully complete a ‘test’ sale using the paypal sandbox.

    I am lost what next to try. Any help or suggestions is greatly appreciated.

    August 20, 2012 at 6:50 am #49248
    hamish
    Participant

    the site is http://www.montgomeryroad.com/

    August 20, 2012 at 10:16 pm #49262
    Xpark Media
    Keymaster

    Please update to 3.1.3, the issue was fixed.

    September 1, 2012 at 11:25 pm #49510
    alunparry
    Participant

    I’m on 3.1.3 and it doesn’t seem to be fixed.

    The report on the page after the sale says:

    Thank You,
    Save the information bellow for your records.

    Total payment:
    Transaction number:

    If you have any question about your order etc…

    So no Total Payment and no Transaction number.

    No notification email from the plug in either.

    And the shopping cart has not been emptied.

    Can you advise at all please?

    Thanks

    Al

    September 2, 2012 at 1:53 pm #49542
    Xpark Media
    Keymaster

    I fully tested the feature and found a few bugs, there were fixed on 1.3.6 please update.

    February 26, 2014 at 10:13 pm #49369
    tfos74
    Participant

    I posted a new topic for this because I am using the newest version and am having an identical issue.

    not an old gallery, not an old pricing menu, and I set I IPN in paypal the best I could understand.

    Sandbox worked on my previous version and showed up in sales but actual sales on the most recent version not showing up.  I had a purchase completed today and received confirmation from paypal it was received but not in my sales on the plugin

     

    Thanks

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.