Customer purchased images but I didn't receive payment via Paypal

Bring Your Business to LifeSupportImage StoreCustomer purchased images but I didn't receive payment via Paypal

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  • #54736
    picturemeinnyc
    Participant

    Hi, I received notification 3 days ago saying a customer ordered images but I haven’t received the actual payment even though it says the payment went thru with Paypal. I realized today I had the payment settings checkbox on “sandbox” rather than “live”–I just switched it now. I have an order number for the payment that was made by the customer but since the payment was never actually received does he have to put the payment through again now that I have it set on “Live” or will the payment go through automatically now? I’d hate to have to bother my customer with this. Thanks.

    #54741
    d3ad
    Participant

    If you did not get anything in your Paypal account that means your client has to start over again

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