Digital Downloads not Working with 0.00 Order

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  • Author
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  • #55195
    rtb1982
    Participant

    After moving to 3.3.3 recently I am not able to receive any digital downloads if the order total is 0.00 after promotions are applied when checking out. I offer fixed prices a session of 400.00 to users that includes 20 digital images each being 20.00 a piece then offer a promotion to zero that out when they check out to be able to complete the transaction and download their images.

    It seems that this no longer works anymore and you just get a email with a transaction number but no links to dl the images.

    #55203
    Xpark Media
    Keymaster

    @rtb1982,

    Are you using the email notification option? this the only fixed applied on v3.3.3 and users will not get a download link until payment is confirm.

    If you still want the user to download the images without payment validation you can downgrade to 3.3.2 until we make adjustments.

    #55217
    daniel
    Participant

    Hi Hax,

    I’m trying to make a gallery where people an download the image straight away.
    i saw on your post that we need to downgrade the version.
    So, how can we downgrade the version to make the download work?

    Kind regards,

    Daniel

    #55263
    rtb1982
    Participant

    I am not using the email notification. I am using Pay Pal. In the past if there was a charge it would go to PayPal and then send the users back after the transaction was complete and get their download links.

    If the amount was 0.00 after promotions applied then it would not send to PayPal and go to the web form that users see id you were using the email notification only method. I guess there you are saying there is some issue or change with the email notification which the 0.00 sale must be leveraging.

    #55264
    Xpark Media
    Keymaster

    @daniel,

    You just have to delete the current files from your site and replace it with the older version, you can download older versions in the change log page just click on the version that you need.


    @rtb1982
    ,

    We’ll test the issue, but if you are not using email notifications you should be fine using the previous version. If there is an issue it will be fix on the next release.

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