No customer / order data in backend when using Paypal (prod), Sandbox works fine

Bring Your Business to LifeSupportImage StoreNo customer / order data in backend when using Paypal (prod), Sandbox works fine

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  • #55257
    member68
    Participant

    Looks like I made a mistake in my bug report. When using a live Paypal account, after seeing the Paypal confirmation, I’m returned to the WordPress login dialog instead of the regular WP image store confirmation page. Also, I did some more testing and the last order didn’t shop up in the backend at all. Paymet still went through.

    #55262
    member68
    Participant

    Tried it again after disabling rhe “showing the user login after the receipt” function. Now the receipt is shown correctly, however, the backend still shows weird values for the order (as seen above).

    #55266
    Xpark Media
    Keymaster

    @member68,

    We ran a few test and we couldn’t duplicate the issue? what currency are using? This may be a new change on paypal. We will look at it if you see any php error on your site it will be helpful too.

    #55270
    member68
    Participant

    I’m using Euros as my currency. Unfortunately, I don’t get any PHP errors. Logging is enabled though.

    Just wondering, do I have to setup an IPN url somewhere? I didn’t with the sandbox and it worked just fine. Is there a different procedure with a live Paypal account?

    #55276
    Xpark Media
    Keymaster

    @member68,

    No, there is no IPN url that you have to add, in fact we recommend that you don’t add any, but if you want to set a IPN url it must be the home page url.

    One other think to check is for a failed IPN file called ipn_log.txt inside the image-store plugin directory.

    Be sure you are using the right information (email) for your production environment, it will be different from your development environment.

    Also do you know how to get to your server access log? if you do, check for POST request from “PayPal IPN” to confirm that the request is reaching your server and nothing is blocking the request.

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