Sales do not appear in Dashboard! help!

Bring Your Business to LifeSupportImage StoreSales do not appear in Dashboard! help!

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #54090
    nadina
    Participant

    please HELP!

    last night I have got photos purchased from my website, I get notification of payment from PayPal, but I never got notification from Image Store, and it does not appear in Image store from dashboard. today got another sale, but I knew which file it is, so sorted. the order from last night I can’t see and don’t know what photos are sold, but I need to print them ASAP!
    please help!
    all updated, both IS and WordPress.

    none of images were deleted from page, so this is not the reason!

    #54098
    Xpark Media
    Keymaster

    @nadina,

    what other plugin are you using and what theme? we will look at the issue.

    #54103
    nadina
    Participant

    theme:
    Brunelleschi

    plugins:

    No Right Click Images Plugin
    SM Gallery
    Social Media Widget
    WP-Copyright-Protection

    #54449
    Xpark Media
    Keymaster

    @nadia,

    We couldn’t find any issues with the notification process. Check a few things

    • server logs
    • check for a file “ipn_log.txt” inside the image store folder. this is indication of incomplete transactions.
    • check your PayPal account be sure you don’t have a IPN path added to your account this will overwrite the path set by the plugin.
    #54734
    nadina
    Participant

    to be honest I don’t know how to check that above. sometimes sales do appear and most of the time they don’t. and I do not change anything for it.
    now trying to upload photos with specific names as all sales appear in paypal, but not in dashboard.

    #55143
    Xpark Media
    Keymaster

    @nadina,

    If you can at least provide some information in your php erro log it will help. Usually this information is provided to you via a system panel or you can contact your hosting company.

Viewing 6 posts - 1 through 6 (of 6 total)
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