Home › Support › Image Store › Sales not showing up in image store plugin
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August 25, 2012 at 9:55 am #49368tfos74Participant
I received an order through Paypal today and received confirmation of the payment from Paypal, yet the order does not appear under my sales in the wordpress plugin.
I previously tested this with sandbox on the last version and it worked. Now I am live and this info was not received. This is vital to fulfill my orders for my clients so any help you can give would be appreciated.
Thanks
BTW I am not a programmer so any code or changes that need to be done I could use the very basic explanation. thank you
August 25, 2012 at 10:12 am #49370tfos74ParticipantIn addition to not showing up in sales a confirmation email was not sent to me or my customer with the order information from the checkout settings in the plugin.
We are expecting multiple orders to be received shortly and is going to be very unprofessional if we cannot get the proper order information after payment to fulfill their orders.
August 26, 2012 at 12:06 am #49371jerbourgParticipantThis is happening to me too, Client is receiving the payment but no details of the order is being generated. Works on Sandbox and with the email option, just not live Paypal. Please advise if you find a solution! My client is scrap their old site and switch to this new one.
August 26, 2012 at 12:08 am #49372jerbourgParticipantAre you UK? Hax did say there may be a problem with Paypal & UK…..
August 26, 2012 at 5:12 am #49373tfos74ParticipantNo in the U.S. here
August 28, 2012 at 3:41 pm #49425tfos74ParticipantNot sure what I did to do this but was able to get the IPN from paypal to activate the return email with order detail from the settings but still not able to get the information to show up in the STORE page of the plugin.
PLEASE HELP
thanks
September 3, 2012 at 11:14 am #49570nadinaParticipantsame here! help! I have similar numbers of pictures in different albums I don’t know which one I’ve sold now and to print. but it has to be done tonight!!!!!
September 3, 2012 at 12:27 pm #49574Xpark MediaKeymasterthere ware a few fixes with this issue applied on version 1.3.4. please test it and let us know if you still have issues.
September 5, 2012 at 8:32 am #49659tfos74Participant@Hax,
Just want to thank you for the last update to 1.3.4 This version seems to be working with all that I am using it for at this time. All sales are now showing up in the plugin and has made order processing much easier.
Thanks again
Tim
September 7, 2012 at 2:46 am #49699nadinaParticipantstill not showing last 2 sales
October 8, 2012 at 9:53 pm #50284Xpark MediaKeymasterthe issue was fixed on version 3.1.6
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