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Shipping charge not arriving in pay pal

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    Posts
  • November 2, 2015 at 5:50 am #429049
    cook2733
    Participant

    Hello

    I have recently had two orders for which within image store says that the shipping charge has been added and it does still shows on the sales page of the order but pay pal does not have the shipping as being included.

    any ideas please?

    November 5, 2015 at 9:38 pm #431739
    Xpark Media
    Keymaster

    Could you please provide a link to your site. We just ran a quick test and we did not see any problems.

    Also be sure that your products are not marked for “download”

    November 9, 2015 at 11:42 pm #434131
    cook2733
    Participant

    Hi

    No downloads, I don’t use that option.

    It happened on a couple of orders now, but saying that the last two orders did went thru ok

    Link to store = http://www.xlerate.net/?page_id=4174

    Thanks

    November 11, 2015 at 10:32 pm #435015
    Xpark Media
    Keymaster

    Good to hear it is working now. Also always look at your cache settings if you have a cache module.

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