Home › Support › Image Store › Transaction Problem
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February 19, 2012 at 8:44 pm #44920vfParticipant
To begin with, this looks like an absolutely incredible plugin. I’ve been hoping to get something like this for years and just recently found it. It looks amazing and I definitely plan on supporting it with a nice donation if I can figure it out.
My problem is that I can go through the whole purchase process (I tried it in both the sandbox and with a real account), but when it returns to my site, it doesn’t list an amount for “total payment”, it doesn’t give a “transaction number”, and it doesn’t include any links for downloading the images.
I have double checked that the download option is checked on each pricing. It seems like my site isn’t getting information back from Paypal. Do you have any suggestions?
Charles
February 20, 2012 at 8:34 pm #44931Xpark MediaKeymastervf, are you not getting the payment information on the back end, or you don’t see anything on the receipt page?
also you may want to look at this post
paypal IPN updateFebruary 26, 2012 at 9:09 am #45049vfParticipantThanks for checking this out for me. I looked at the link you provided and then looked at my set up. Unfortunately, I didn’t have PDT turned on, so it doesn’t sound like that is the exact issue.
I’m very new to this, so there might be another setting I need to do on my Paypal account? The instructions just said to enter your Paypal address, so I did that. Do I also need to tell it the “return page” in order to make it work in my Paypal profile? Is there something else I need to do on Paypal’s side (like set up an IPN?). Again, I’m pretty new at that, so I’m probably missing something small. I looked through all of the Paypal tags in the forum to see if there was something, but couldn’t find anything.
Thanks for your help.
Charles
February 26, 2012 at 10:23 am #45050vfParticipantAlso, I did try installing your plugin on a fresh wordpress install to no avail, so it doesn’t appear to be a plugin conflict problem. It was on the same server though if that matters. I do think it’s something to do wiyh paypal settings though.
March 3, 2012 at 11:07 am #45202kyle7787ParticipantI am also having this issue and I do not have pdt selected.
March 3, 2012 at 11:17 am #45203kyle7787ParticipantAlso I don’t get the information in the backend or on the transaction page.
March 3, 2012 at 2:16 pm #45205vfParticipantGood to know that I’m not the only one. It must be a bug in the system.
Speaking of which — I’m not getting email updates for responses to this issue and it doesn’t appear the list of support issues unless I’m logged in. Very strange.
Should I go for a version 2? It looks like a great plugin.
March 4, 2012 at 7:52 am #45213kyle7787ParticipantThis plugin is the best. The reason you can’t see this topic unless logged in is because his site is cached. Unless you are logged in then it shows you the current site.
March 5, 2012 at 8:03 pm #45232vfParticipantI think I found the solution — click on “force ssl” in the gallery settings. I think the issue was that Paypal was sending info back to the secure site, not the unsecure one, so the info wasn’t getting through. Seems weird that it wouldn’t be automatically force ssl, but there it is.
I’m figuring out a couple more issues, but will keep poking around to try to figure it out.
September 1, 2012 at 11:35 pm #49511alunparryParticipantWhere is FORCE SSL in the gallery settings. I’m having this problem myself but can’t find such a setting anywhere. Can you help?
September 2, 2012 at 1:55 pm #49543Xpark MediaKeymasterthere were a few bugs on the IPN and email address delivery, They were fixed on version 1.3.4
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