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I am using the latest version of Image Store and WordPress, and I’m using paypal to handle payments. When someone checks out the orders are not appearing in the sales section of the site. Additionally I don’t receive an email notifying us that a purchase has been made. I’m only aware that a purchase has been made when paypal sends me an email notifying my that I have received a payment. This previously use to work, but after updating it no longer does. Any ideas?
this is a duplicated post please see Paypal not working
Thanks for the reply; however, that thread doesn’t actually state how the user fixed the problem. Did they just toggle between sandbox and production?
Okay so I am narrowing it down a little. Firstly, I don’t have IPN enabled, should I? Second, the orders show up if the user clicks “return to [site]” after making a payment, but if they just click out of paypal at this point the orders don’t show up.
Okay I don’t think my error was the same thing that the other user was experiencing.
I have enabled IPN but the only way the sale shows up in the sales section is if the user explicitly clicks the orange “return to [site]” button at the end of the paypal checkout process, this redirect the user to the home page. If the user does not click this button and just exits out the order will not be processed by the image store. I think that this is definitely an unnecessary step. Why doesn’t the plugin add the order when it takes the user to paypal to pay and then update the payment status on the redirect?
One thing to note is that even though the IPN URL is set to http://www.mysite.com/, when I look at the IPN log in paypal for a transaction the notification URL is set to http://www.mysit.com/galleries/%5Bgallery-name%5D/shopping-cart
Did you check the recommendations we provided on the other post? did you see any error? sounds like there are some conflicts with other plugin that you are using.
Yes, there is no ipn_log.txt in the root of the plugin and IPN was originally not set but I have tried to set it and change it to the root of the site and it didn’t make a difference.
What kind of conflict could you see? The only plugin recently installed was W3 Total Cache. Other than that the site has had the same plugins installed for the last couple years.
W3 could be the problems, since depending on the settings it may redirect request to static cache files without it ever hitting the script.
Try deactivating the plugin and test it, see if it makes a difference. We recommend for caching plugins Hyper Cache Extended and/or db cache reloaded
Thanks for the suggestion but I have disabled the plugin and the orders still don’t show up. We have moved hosts and the issue persists. Additionally, if the user clicks the return to [site] paypal button they get redirected to a page not showing any order details. http://i.imgur.com/5TIq39R.png
are you using the paypal sanbox or production? You said that you don’t see any php errors, right? please try to update to the latest version and reset all settings.
If that doesn’t work will may need access to your test site to test it.
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