Forum Replies Created
March 8, 2017 at 11:01 pm in reply to: Images within gallery loads as link to image and not the preview page #915922
this may be a conflict with another plugin, also check make sure that you client did not modify the setting and images are set to display a preview.March 8, 2017 at 10:59 pm in reply to: Download single image #915918
This is controlled by your price list. Make sure you set the image to pixels and check the downloadable option next to it.March 8, 2017 at 10:57 pm in reply to: Images in store are low quality #915915
There is a quality setting under the image tab. there will be alway a quality lost because you don’t want the user to be able to download the high quality image from the preview with out purchase.September 20, 2016 at 11:08 pm in reply to: Show category list in tabs? #735713
This will be possible using your child theme css stylesheet. This is the best option. Not sure if you are familiar with css. There is no setting for this, otherwise you will have to work with someone with css knowledge.September 20, 2016 at 11:06 pm in reply to: all albums open to "there are no images attached to this gallery" #735710
If all the galleries are password protected, they will not show in the album page. The albums are meant for public viewing. If you don’t have public galleries they will not show.
Hope this helpsAugust 16, 2016 at 6:48 pm in reply to: free downloadable images #693767
Just set the image price to $0, and allow the image sizes to be downloadable in the pricing tab.August 1, 2016 at 11:20 am in reply to: Error 500 Scan #673565
We will be running a few tests and will let you know if find any other problems, what theme and plugins you have installed?July 27, 2016 at 9:43 pm in reply to: Error 500 Scan #665464
It takes 30 seconds per image? or all images. Do you have any other image plugin in place? where you able to check the error log on the server.
512M should be enough to process the images you described on your previous message. Are you images RGB or CMYK? Can you please provide information on PHP and GD module version. We will run a few tests.July 26, 2016 at 9:53 pm in reply to: Error 500 Scan #664570
if you increase the max memory limit it should work. do you know how to check your error log? it may have more information on the issue.July 25, 2016 at 8:41 pm in reply to: Error 500 Scan #663531
How big are your images and how many are in the directory? We think the issue is memory an not time out.June 19, 2016 at 3:00 pm in reply to: Add to Cart Form (Button and QTY Text is White) #628932
This is probably a conflict with the theme. If you can provide a link to your site we can provide a the css rules to add to the site.June 6, 2016 at 1:03 am in reply to: Broken Images on Sales Page & Re-Send Image Links #611073
1. Looks like the issue is permissions with the image or the /image.php files. We are not familiar with one domain. Can you check your server log for errors and post it here.
2. Yes, if paypal fails you can always send them a link to the original image or by mail we don’t have automation at the moment.May 21, 2016 at 1:05 pm in reply to: Image Store galleries – how to change order and put into columns #596709
We can’t view post that are not live in your site, but for the most part these are conflicts with the theme styles.
The sort order can be change for each gallery under the “gallery info” box, or for all galleries in settings > gallery > Sort images + Sort Direction
We test it the sort order and it works. what version and what is the setting you are using?April 23, 2016 at 1:14 am in reply to: Error!! I sent pictures but they do not appear #569705
Can you provide a link to the error page?April 19, 2016 at 10:44 pm in reply to: Promotion errors #566656
The issue has bee fixed in version 3.5.8